Frequently Asked Questions

Please Select from the FAQ categories below:

Question  Questions about your order

See Product Advisor on how to order including gift orders.

See Payment and ordering for information on the process of orders

See Returns Policy for information on how you can return your order to us.

If you have any other queries regarding your order which is not answered on our website contact our Customer Care for assistance.

I forgot to use my discount code

Unfortunately we are unable to amend your order if your discount code was not submitted during the ordering transaction.

Can I track my order?

You can track your order online through our courier's website, Royal Mail's Track and Trace system which provides details of delivery time and date.  Click on Track and Trace

We aim to deliver so that you recive your order within the times indicated however, sometimes there may be delays.  If you do not receive your delivery within the specified time please allow for an extra day and if you still do not receive your order contact our Customer Care with your order number.